Privacy Policy

This policy explains, in plain language, what Threatcare (“we”, “us”) does and does not do with your information. Because we exist to help you stay safe from scams and fraud, we hold our own privacy practices to the same standard we ask you to expect from everyone else.

Our privacy promise

We collect as little about you as we possibly can, and we do it on purpose. A site about fraud and online safety has no business hoovering up your personal data, so we have built this one to run on the bare minimum. We do not sell your information, we do not build advertising profiles, and we do not track you from one website to the next. If a feature would require us to gather more than we genuinely need, our default answer is no.

What we collect — and what we deliberately don’t

What we collect:

• Anonymous, aggregated usage data, such as which pages are read, approximate region, device and browser type, and the site that referred you. This tells us which guides are useful without identifying you.
• Anything you choose to send us, such as your email address and the contents of a message if you contact us. You control whether you share this at all.
• Standard technical data, such as your IP address, which a content delivery network processes briefly to deliver pages to you securely.

What we deliberately don’t collect:

• We do not ask you to create an account, log in, or set up a profile.
• We do not run advertising trackers, social media pixels, or cross-site tracking scripts.
• We do not ask for, want, or store passwords, banking details, card numbers, or copies of your identity documents. Please never send these to us (more on this below).

How we use it

We use the limited information above only to:

• operate, secure, and keep the website working;
• understand which guidance is helpful so we can prioritise and improve it; and
• read and reply to messages you send us.

That is the full list. We do not sell your personal information, share it for marketing, or use it for advertising profiling.

What we will never do

This is the most important section on the page, so please read it carefully.

We will never contact you to ask for sensitive information. Threatcare will never email, call, text, or message you to ask for your passwords, banking or card details, payment, remote access to your device, two-factor codes, or any other personal data. We have no reason to.

If anyone contacts you claiming to be from Threatcare and asks for any of those things, it is a scam — stop, do not respond, and do not click any links or call any numbers they give you. Genuine guidance from us lives here on this website and nowhere else. For help recognising these approaches, see our guide on phishing emails and texts.

Cookies and tracking

We keep this site simple and use only what is needed to serve pages to you. Where we measure visits, we use a privacy-conscious analytics provider configured to minimise what it collects — with IP anonymisation switched on and no cross-site tracking. You can clear or block cookies at any time through your browser settings without breaking the site.

Service providers

This site is delivered through a content delivery network and may use a privacy-conscious analytics provider. These providers process limited technical data on our behalf solely to serve and measure the site, under their own obligations to protect it. We do not share your personal information with anyone else except where the law requires us to.

How long we keep information

We keep email correspondence only for as long as we need it to deal with your enquiry and any follow-up, then we remove it. Aggregated analytics are retained only long enough to understand trends, and they do not identify you.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of any personal information we hold, and to object to certain processing. To make a request, use our Contact page and we will respond as the law requires. Because we hold so little, there is often very little for us to act on — which is rather the point.

How to check it’s really us, and reporting a concern

If you receive a message that claims to be from Threatcare and you are unsure, do not act on it. Instead, come directly to this website by typing the address into your browser, and reach us only through the details on our Contact page. We will never mind you double-checking.

Please do not send passwords, bank or card numbers, or copies of identity documents to us by email — there is no situation in which we need them. If you believe you have been scammed, your priority should be to contact your bank and the official reporting bodies, not to email us; our guides on what to do if you’ve been scammed and our Resources page point you to the right places to act quickly.

Keeping your information secure

We take reasonable technical and organisational measures to protect the small amount of information we hold, and collecting less is itself a security decision: data we never gather cannot be lost or stolen. No method of transmission over the internet is ever completely secure, however, so we cannot promise absolute security. For practical steps you can take, see our guide on protecting your online privacy.

Changes to this policy

We may update this policy as the site develops. The “Last updated” date above shows the current version, and continuing to use the site after a change means you accept the updated policy.

Contact

If you have any questions about this policy or your data, please use our Contact page. You can also learn more about who we are and why we do this.